Independent Technical Writing Services

"If you develop software then I will create your user documentation"  

I'm a freelance, independent Technical Writer providing a high-quality software user documentation
development service for embedded and online documentation, manuals, guides and visual aids

Documentation

Superior guidance for your software
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Knowledge

Add knowledge aids for your users

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Services

User-centric support your software
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What your users get!

"While user documentation can be challenging, with the right expertise, it offers
opportunities for improving efficiency, quality, compliance, and usability."   


User Guides

User Guides

Multi-channel user products such as online help or embedded guides & user manuals, mobile and other support guides even for the most advanced intuitive UX design.
Knowledge Aids

Knowledge Aids

Integrated links to access business policy & procedure support literature (e.g. ITIL) and other reading aids relevant while using your software.
Visual Aids

Visual Aids

Integrated visual materials such as video tutorials or walkthroughs to train your users in using or supporting your software.

A TOP TECHNICAL WRITER IN SOUTH AFRICA

Call me now on +27-82-451-2158

What's in it for you?

Satisfied Users

Satisfied Users

Provide superior guidance for users of your software
Save Time & Money

Save Time & Money

Reduce your support activities. Empower your users to find their own answers when using your software.
Brand Value

Brand Value

Make it simple and pleasant for your users to use your software with unintrusive documentation.
Knowledge Aids

Knowledge Aids

Provide your users with access to business knowledge related to the software. Show your users how to use the software in the context of the business processes.
Effective Help

Effective Help

Your users benefit from easy to read, easy to understand and easy to find information in the document. Simply let users help themselves.
Software Training

Software Training

Video Tutorials available for ever-present training for new and current users. Visual learning is a fast-track method to knowledge and competence.


Also consider the following

Sub-contracting

Sub-contracting

Well constructed documentation will enhance your users' experience with your software applications. Use my services as a sub-contractor to create your user documentation. Develop improved brand value. Save time and money on support functions
Use my independence

Use my independence

Your software changes frequently. Simply use my services on retainer when needed to update your user documentation. This will reduce your overheads. All you have to do is make your updates available to me when necessary.
Clients do it themselves

Clients do it themselves

Add it to your client proposal upfront and have the user documentation created as you develop the application or just extend my services on to your client as an alternative solution.
Remote working

Remote working

Telecommuting is a solution here. Technical writing is a profession that is well suited to telecommuting because it does not require a desk or space at your offices. All communication can be done via tools such as VPN, Skype, Teams, Teamviewer, Google Meet, Email, Cloud services or just the humble telephone.


Some clients I've worked with

WHAT OTHERS HAVE SAID

Thank you for the level of detail and professionalism you brought to the process, it was greatly appreciated.

It has been a pleasure working with you.

Ben

ITIL Manager

We utilised Afour to revamp our entire set of documentation and training materials for our latest release of software.

Working with Afour was a hassle free experience, with Afour open to our suggestions and fully capable of delivering what we required. I would not hesitate to recommend Afour to my colleagues and to reuse their services in the future.

Lead Developer

Travelogic

If you are looking for someone to create high-quality video tutorials for your software, then look no further than Afour Technical Communication.

Afour analysed our software and with little input from us was able to achieve a very good technical understanding. They possess excellent video editing and technical writing skills which enabled them to take the software concepts, summarise them into visuals and scripts which saved us a lot of time as we did not have to write them. They have a good command of the English language as the scripts did not require any further editing from our side.

Afour were also very happy to listen to our suggestions and willingly made changes throughout the process of developing the video tutorials and were extremely easy to work with.

I highly recommend Afour as a source for adding value to your software to teach and educate your users.

Stephen Meyerowitz

Shemesh Health Solutions

nVisionIT was contracted by Microsoft South Africa for the delivery of an eScheduling Solution to the Department of Justice and Constitutional Development.

In the execution of this solution delivery, the need arose for Computer Based Training, electronic user manuals, and training aids to be developed to support the implementation of the software.

To this end, nVisionIT subcontracted the services of Afour Intelligent Solutions. nVisionIT will not hesitate to utilise the expertise of Afour Intelligent Solutions in the future.

nVisionIT Project Manager

eScheduler Solution

Alan worked on the Synatic Data Integration documentation, including creating very well-produced video tutorials for the help site. The content was very technical, but Alan was eager to learn and picked it up quickly. Overall he did a great job.

Bradley

Software Engineer, Consulting Engineer