Sieze the day
Sieze the day
Documentation gets better with coffee!
Specialist in Software User Documentation
Specialist in Software User Documentation
A good technical writer can significantly decrease the cost of documentation
Put back support into your software
Put back support into your software
Your users can find solutions to their questions or issues without contacting support
Raise your software's brand value
Raise your software's brand value
Building brand awareness is one of the best things you can do to promote your software applications

Independent Technical Writing Services

"If you develop software then I will create your user documentation"   

I'm a freelance, independent Technical Writer providing a high-quality software user documentation development service for embedded and online documentation, manuals, guides and visual aids

Superior guidance for your software
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Add learning aids to your documentation
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Add knowledge aids for your users
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User-centric support your software
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What your users get!

"While user documentation can be challenging, with the right expertise, it offers opportunities for improving efficiency, quality, compliance, and usability."   


User Guides

User Guides

Multi-channel user products such as online help or embedded guides & user manuals, mobile and other support guides even for the most advanced intuitive UX design.
Learning Aids

Learning Aids

Integrated visual materials such as video walk-through tutorials or interactive e-learning instruction to train or certify your users in using or supporting your software.
Knowledge Aids

Knowledge Aids

Integrated links to access business policy & procedure support literature (e.g. ITIL) and other reading aids relevant while using your software.

A TOP TECHNICAL WRITER IN SOUTH AFRICA

What's in it for you?

Satisfied Users

Satisfied Users

Provide superior guidance for users of your software
Save Time & Money

Save Time & Money

Reduce your support activities. Empower your users to find their own answers when using your software.
Brand Value

Brand Value

Make it simple and pleasant for your users to use your software with unintrusive documentation.
Knowledge Aids

Knowledge Aids

Provide your users with access to business knowledge related to the software. How to use the software in the context of the business processes.
Effective Help

Effective Help

Your users benefit from easy to read, easy to understand and easy to find information in the document. Simply let users help themselves.
Software Training

Software Training

Learning materials available for ever-present training of new and current users. Visual learning is a fast-track method to knowledge and competence.


Also consider the following

Sub-contracting

Sub-contracting

Well constructed documentation will enhance your users' experience with your software applications. Use my services as a sub-contractor to create your documentation. Develop improved brand value. Save time and money on support functions
Use my independence

Use my independence

Your software changes frequently. Simply use my services on retainer when needed to update your documentation. This will reduce your overheads. All you have to do is make your updates available to me when necessary.
They do it themselves

They do it themselves

Add it to your client proposal upfront and have the documentation created as you develop the application or just extend my services on to your client as an alternative solution.
Remote working

Remote working

Telecommuting is a solution here. Technical writing is a profession that is well suited to telecommuting because it does not require a desk or space at your offices. All communication can be done via tools such as VPN, Skype, Teamviewer, Email, Cloud services or just the humble telephone.

WHAT OTHERS HAVE SAID

Alan proved himself to be an excellent technical writer and with an ability to take a high-level approach and break down highly technical software instruction into simple detailed steps.

His work ethic and quick ability to understand our software and document the user documentation is fantastic.

He also has a keen eye for the usability of the software system which helped us tweak it for a better user experience.

Simon

Software Development Manager

Thank you for the level of detail and professionalism you brought to the process, it was greatly appreciated.

It has been a pleasure working with you.

Ben

ITIL Manager

We utilised Afour to revamp our entire set of documentation and training materials for our latest release of software.

Working with Afour was a hassle free experience, with Afour open to our suggestions and fully capable of delivering what we required. I would not hesitate to recommend Afour to my colleagues and to reuse their services in the future.

Lead Developer

Travelogic

If you are looking for someone to create high-quality video tutorials for your software, then look no further than Afour Technical Communication.

Afour analysed our software and with little input from us was able to achieve a very good technical understanding. They possess excellent video editing and technical writing skills which enabled them to take the software concepts, summarise them into visuals and scripts which saved us a lot of time as we did not have to write them. They have a good command of the English language as the scripts did not require any further editing from our side.

Afour were also very happy to listen to our suggestions and willingly made changes throughout the process of developing the video tutorials and were extremely easy to work with.

I highly recommend Afour as a source for adding value to your software to teach and educate your users.

Stephen Meyerowitz

Shemesh Health Solutions

nVisionIT was contracted by Microsoft South Africa for the delivery of an eScheduling Solution to the Department of Justice and Constitutional Development.

In the execution of this solution delivery, the need arose for Computer Based Training, electronic user manuals, and training aids to be developed to support the implementation of the software.

To this end, nVisionIT subcontracted the services of Afour Intelligent Solutions. nVisionIT will not hesitate to utilise the expertise of Afour Intelligent Solutions in the future.

nVisionIT Project Manager

eScheduler Solution