Services

• User Assistance
• Software Learning
• Knowledge Management
• Proofreading & Editing
• Forums
• Wikis

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Methodology

• What is a typical technical writing methodology?
• Project Methodology - Phase One - Initiation
• Project Methodology - Phase Two - Planning
• Project Methodology - Phase Three - Design
• Project Methodology - Phase Four - Production

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Knowledgebase

• How Technical Writers Add Value to Your Team
• Which Skill Sets are Important?
• Who will you be contracting?
• Contracting a Technical Writer

Software Training

• What is e-learning?
• What is Rapid eLearning?
• What is SCORM?
• What is software training by elearning?

Technical Writing

• The Importance of Documentation
• A Simplified Work Breakdown Structure
• Assessing Technical Writing
• Definition of Documentation Quality
• Technical Writing in an Agile environment

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Program Documentation Types

• Types of Documentation
• Requirements documentation
• Project documentation
• Project documentation
• Architecture documentation
• Technical documentation

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User Documentation Types

• End-User documentation
• Tutorials
• Reference Guides
• How-to Guides
• Tutorial Articles
• Tutorial Videos

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Styles

• Style Guides
• GNOME Documentation Style Guide (GDSG)
• Google Developer Documentation Style Guide
• Microsoft Writing Style Guide
• ASD Simplified Technical English

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Legal

• Difference Between Contractor and Employee
• Taxes and Payment
• What is in a Project-Based Agreement?
• Different Types of Contracts
• Non-Disclosure Agreements (NDAs)

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